MEAD FAQ

MEAD™ Frequently Asked Questions

• Can I upgrade my 4th generation for a 5th generation?
• Are there Quick Start instructions?
• After taking the readings, how do I know where to treat?
• Where can I find more detailed information about MEAD?
• Check USB Connection Error
• Calibration Error
• How do I save patient data with my ME-10?

If your question is not listed, please Contact Us. We will respond to you shortly.

Can I upgrade my 4th generation for a 5th generation?
Mail your MEAD device, serial connection wire, CD, carry case, proof of purchase along with payment and a letter or purchase order indicating purchase of upgrade to:
Avazzia, Inc.
13154 Coit Rd., Ste 200
Dallas, TX 75240

Avazzia is not responsible for shipping charges, damage, or loss due to shipping. Be sure to mail your device securely packaged, pre-paid shipping.

Are there Quick Start instructions for using the MEAD after installation?
yes, download here: QuickstartForMead.pdf

After taking the readings, how do I know where to treat?
There are several ways to determine where to treat.
1. With patient data window closed (after printing the chart), select the meridian information icon in the top row of menu icons. These contain pictures of relaxation and excitation acupuncture points for each meridian.
2. Specialist Therapy data can be imported to your MEAD software and displayed in the Specialist Therapy tab at the bottom fo the Patient Analysis window. Contact your MEAD sales person for more information.
3. Example special application therapy data for educational purposes is available here. Download Application Data (MeTran.mdb 6.4Mb)
4. Use the data import/export screen in the MEAD software. Select import therapy data, then browse to find this download (MeTran.mdb), then import.
5. For a print out of application locations download this file: MEADCharts.pdf

Where can I find more detailed information about MEAD?
here: www.medpex.com It is not necessary to download Chinese language to view.

"Check the USB Connection" Error Message

The issue described here does not pertain to MEAD specifically. It is a Windows problem and happens to all USB enabled devices albeit rarely. Basic problem is that Windows did not recognize the new hardware and therefore did not install the needed driver. Without it, MEAD could not locate the hardware(the device box) and generated the error message about checking the USB connection.

Procedure:
1. Go to "Start" and select "Control Panel."
2. Choose "System" and enter.
3. Go to "Hardware" tab and select "Device Manager."
4. A list of devices will show up. Locate the one with a question mark on it. Delete or uninstall it.
5. Go back to the desktop.
6. Unplug the USB cable. Wait momentarily, then plug back in.
7. On the Windows desktop, there should be a message at the bottom tool bar that says "Found New Hardware."
8. Proceed installation as usual.

This should take care of the problem. If it doesn't, then try installing on another computer. If the issue persists, then it is a hardware problem and should be returned for exchange.

Calibration Error

Meanwhile, if you'd like to upgrade your software now, you can download the software patch. Procedure:
1. Confirm that the NIC cotton is well moistened with at least 5% saline solution. There should not be any dry areas.
2. Check to confirm that the cotton tip is all the way in the probe.
3. go to the calibration screen
4. select Start.
5. Put the measuring probe against the round metal ground that goes in the palm of the hand.
6. The device should beep until completion.
7. The message at the bottom should indicate completion. If so, then calibration is complete, and exit this page.
8. If there is an error, then try calibrating the metal point on the probe to the round ground. If this calibrates, it is not valid, but indicates that the device and software are functioning. In this case you will need to try adding salt to your saline solution.
9. To increase the salt content of your saline, pour some solution in a cup or bowl. Add a pinch of salt, and mix. 10. Put the NIC cotton in the mixture, and re-dampen. 11. Try the calibration again. go to step 3.

Please contact us if you have any further questions.

How do I save patient data with my ME-10?

If you purchased an ME-10 between February 2005 to April 2005, there is a software bug with new 5th generation ME-10s that sometimes prevents saving patient data. New ME-10 CDs will be available from Avazzia directly, or from your distributor May 2nd.

Meanwhile, if you'd like to upgrade your software now, you can download the software patch. Procedure:
1. Download this zip file: Mead4.zip (12Kb)
2. Unzip the file
3. Copy it into MEAD directory to replace

Please contact us if you have any further questions.